NTEICO worked on renovating the Justice Palace. which is present in Riyadh. Work was done to improve and to further develop the infrastructure.
The other two companies had developed a wide range of internal and external, hard and soft quality measures. These companies used managers as well as customers to measure both tangible and intangible aspects of service. Internal measures were used to corroborate the perceptual measures drawn from customers and, conversely, the external measures were used to support service design and the setting of internal quality targets.
